Frequently Asked Questions (FAQs)

What is the Sodexo extra card?
Powered by sQuid electronic money, the Sodexo extra card is a convenient and secure eMoney card and a loyalty card that can be used for payment throughout the facility

How much does it cost?
The card is free to get and free to use

Why should I use it?
You can use the card to help manage your monthly budget; just load it with enough money to cover your monthly meals and entertainment spending. The extra card is convenient to carry and use and more secure than carrying cash. Also, using the card gives you access to loyalty rewards and special offers.

Where can I get one?
You can pick up a card from the JRM and other participating outlets

Can I use it straight away?
Yes, simply top it up on-line using either a credit / debit card or bank transfer or pop into the Londis shop and top up with cash

Why should I register on-line?
By registering you can manage your account on-line, top-up your eMoney purse, and view transactions, plus protect your balance in the event you lose your card.

What information do you keep?
When you register a card we ask you for your name and contact details. If you lose your card and you have not given us this information we won't be able to contact you if it's found and we may not be able to transfer the card balance. This is because we must confirm that the true owner has lost the card, and wants to transfer the balance. We cannot simply block any card claimed to be lost and then transfer its balance to a person who says it belongs to them. We will only use your personal information to manage the smartcard facility. The cards themselves carry no personal data.

How do I put money on the card?
You can add money to your account from a bank transfer a credit or debit card or in store at the Londis with cash.

In order to add money to your account online login and click on the 'Top-up' link in the left hand menu, select your preferred payment method and follow the online instructions. Once you have successfully topped up your account, funds can be viewed on your My sQuid page within the hour.

Where can I use it?
The card is accepted at the JRM, Londis, Hub, Bowl, Road House and Troop Shelter

How do I earn loyalty rewards?
Every time you make a purchase with your registered card at the JRM you will earn loyalty rewards

Where can I collect and spend my loyalty rewards?
Your loyalty rewards are paid weekly and can be collected from, and used at, any sQuid terminal in the Hub, Bowl, Road House and Troop Shelter. Your loyalty rewards can only be used to pay for purchases at participating outlets and cannot be exchanged for cash

How can I see the eMoney and Loyalty balance on my card?
You can view your eMoney and Loyalty balance when you login to your on-line account and by presenting your card to a sQuid reader

How do I get access to special offers?
All you have to do is pay with your extra card

What happens if I lose my card?
So long as your extra card has been registered with us and we know who you are then we can cancel your existing card. Any outstanding balance from your old extra card can be transferred to a new card.

What happens to any remaining eMoney balance when I leave Leconfield?
You can use up any remaining balance at one of the outlets before you go. Outlets will accept part-card part-cash purchases. If you haven’t been able to do this and have a minimum balance of at least £5 of eMoney on the card you can return a registered card to sQuidcard cardholder Services, PO Box 916A, Kingston-Upon-Thames, KT1 9NY for a free of charge refund. Please include a covering note with your bank details (account name; sort code; account number) and we will transfer the funds to your bank account within 10 days of our receipt of the card. N.B. Your loyalty rewards cannot be refunded

Who should I contact if I want to know more?
Please contact Peter Pinchon, Sodexo Leconfield General Services Manager on 01964 552864

Loyalty rewards and special offers run for a limited period only, Sodexo reserve the right to cancel these offers at any time.