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eMoney News

Oxford Bus Company apologises for contactless card problems
21 Mar 2011

Apologies have been made to consumers who were affected by problems with Oxford Bus Company's contactless smart cards.

When the organisation upgraded its pre-paid card system in October last year, many people found their replacement plastic did not work, the BBC reports.

Others did not receive a new card at all, while the firm admitted some of the readers on its buses were not sensitive enough to register the items when they were swiped.

A number of cards also had the wrong information loaded on to them, such as a child ticket instead of an adult, the news provider stated.

Oxford Bus Company has now apologised and managing director Philip Kirk said most of the issues were resolved within four weeks.

"It's been a very unfortunate time and I would like to apologise sincerely for any inconvenience encountered as a result of the problems we faced," he added.

Elsewhere in the county, the Oxford Mail recently reported that the Bathe in Beauty salon has become the latest enterprise to join the loyalty programme it operates throughout the area.