How do I top up?

Add money to your sQuid account
You can add money to your account from a bank transfer a credit or debit card or instore with cash.

In order to add money to your account online login and click on the 'Top-up' link in the left hand menu, select your preferred payment method and follow the online instructions. Once you have successfully topped up your account, funds can be viewed on your My sQuid page within the hour.

 

I have just loaded money onto my account. How long does it take before I can use it?
If you top up account online using a credit or debit card, you will immediately see the uploaded value shown as ‘to collect’. The balance is usually available to collect within an hour and is collected onto the card when it is held close to the sQuid reader, or in the case of a biometric system, it is ready to spend within 15 minutes. If you top up using a bank transfer we load the money onto your account as soon as it has cleared from your bank, this can take up to four working days.

Why not set up a standing order?
You can set up a standing order to pay a set amount into your sQuid account on a regular basis, you can set the value and the frequency of the transfer as well as being able to cancel it at anytime.

A purse number is not the same as the sQuid registration number
If you want to top up another person's account you'll need the purse number you want to top up. This is found on the pink bar displaying the purse name on the 'welcome screen' when they login to their account. Please not that this number is different to the sQuid registration number entered when an account is registered.

Credit card charging
Credit and Debit card companies charge for processing card top ups. From April 2011 we will pass Credit card charges on to our customers. We will not however pass on charges for topping up with a Debit card. Making a bank transfer directly from your bank account is also free.

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