School Support

Useful information, guides and videos for school administrators


Latest News

Here you will find the most up to date information on new system features and helpful guides to help you manage your daily tasks.

sQuid SchoolPay Update

We are pleased to inform you that a number of updates are now live in sQuid SchoolPay, making it easier for you to manage the administration of school trips and offers.

Autumn 2018

> Read more

New Booking System Launched!

Our new Booking Management system is live! Create and manage booking slots for school clubs, activities and events, and use the Attendance Register if you are required to take attendance.

> Read more


Accepting Childcare Vouchers

Download and follow our guide on using the Subsidised users feature in sQuid SchoolPay to accept childcare vouchers for full or part payment for school clubs.

> Download the How to Guide

To view previous news articles go to the sQuid archive.


sQuid Dinner Money videos

A day in the life of a sQuid School Administrator

How to enter meals

How to mark meals as collected


sQuid Dinner Money manual & guides

Click the links below to view or download the sQuid Dinner Money manual and guides.

> sQuid Dinner Money manual

> How to enter meals guide

> How to mark meals as collected guide

> School Holiday System Checks


sQuid Dinner Money - Web Client FAQ's

Web Client (Meal Ordering) web page is displaying a 403 error

Please email your Public IP to clientservices@squidcard.com. You can find this out by going to www.google.com and typing in IP in the search bar. This will bring up a number like 10.234.23.67 and this is the number you need to email

Web Client (Meal Ordering) is not displaying properly either the clock is not showing properly or just getting a green arrow on the screen

Can you use google chrome to access the Web Client? If not please follow the instructions below on each affected computer and they should resolve your issue.

  • Click on COG icon (top right hand corner)
  • Scroll down to Compatibility View Settings
  • Untick the box Display intranet sites in compatibility view
  • Click Close
Web Client (Meal Ordering) is displaying the wrong day's menu

Please follow instructions below;-

  • Log in to sQuid Admin
  • Go to Preorder tab
  • Find the correct menus for the day by clicking through weeks and days
  • Once the correct menu is showing on your screen please click Set Today’s Menu
  • Get the teachers to log out of the Web Client (Meal Ordering) screen and log back in and the correct menus will then show

sQuid Dinner Money - sQuid Admin FAQ's

My sQuid Admin Icon on my desktop is not working

Please try logging in via RDweb web page and follow accessing Admin instructions on page 4 of your sQuid Dinner Money Manual. If your password had expired, you will be prompted at this point to change it. You can then re-download the new icon to your desktop

What are Unfunded Meals that are showing on my Whole School report

Unfunded Meals will show you a list of any person who does not have sufficient funds in their account to purchase the meal they have selected

I think the meal numbers are wrong on the Whole School Report?

Please check the Class Overview Report to ensure all classes have saved their meals

How do I find out my meal numbers for the week?

Please use the Reconciliation Report, you can find this in the Reports tab under Financial. You can enter the dates you require for the report over on the right hand side and then click Open Report


New Starters and Free School Meals Changes FAQ's

I have entered new starters in to my MIS but they are not showing yet
New people are automatically pulled through from the school’s MIS system. This happens overnight at roughly 1am so any changes you make will show the following day in sQuid Dinner Money. If your new starters are still not showing after 24 hours please email clientservices@squidcard.com and let them know the names of the people not pulled through and they will get resolved for you
How do I find out the sQuid Registration Number (SRN) for a new starter?

Please follow the instructions below;-

  • Log in to sQuid Admin
  • Go to the People tab
  • Search for the required person and then either double click on them or press the View Person icon
  • Click on the Account tab
  • Find the 16-digit account number and three digit CVV number
  • These are the details you will need to send a sQuid Registration Letter to the new person

If you have signed up for sQuid SchoolPay you will be able to use out Communication module to create emails or letters to send out to new starters.

I have added/removed a child from Free School Meals but the changes haven’t pulled through

Any Free School Meal changes are automatically pulled through from the school’s MIS system. This happens overnight at roughly 1am so any changes you make will show the following day in sQuid Dinner Money. If your Free School Meal changes are still not showing after 24 hours please email clientservices@squidcard.com and let them know the names of the students affected and they will get resolved for you.

My Free School Meal price is wrong

Please follow the instructions below to amend your Free School Meal Price. Please note that this has to be changed before a day end has been ran to take effect.

  • Log in to sQuid Admin
  • Go to the Maintenance tab
  • Click Financial Setup in the left hand column
  • Highlight the FSM Amount line
  • Insert the required amount in the settings box on the top right hand side
  • Click save


sQuid SchoolPay Guides

Click on the sQuid SchoolPay User Guide or the associated How to Guides.

> sQuid SchoolPay User Guide

> How to accept Childcare Vouchers


sQuid SchoolPay

I have published an offer which I now need to amend. Is it too late?

As long as the offer has not yet been purchased by any parents, you can make changes by converting it to a draft.

  • Click on the Action cog beside the offer name
  • Click Convert to Draft
  • A pop up message will appear asking "Are you sure you want to move this offer to draft?" Select "Move Offer"
  • Next, go to Drafts and click the Action cog beside the offer you want to edit
  • Click Edit offer
  • Make the desired changes and click Save and proceed and then confirm you want to make the offer live
How do I set up an offer for students who are not paying the full price?

You can subsidise the price of an offer for any students who are not paying the full price.

  • Set up your offer, clicking Save and proceed as you continue
  • When you reach the page Select users to be subsidised, please untick No users selected
  • In the Search for users bar, enter the name of the student who will be paying a lesser amount
  • In the Subsidised users box, please enter the amount that the selected user will pay.
  • Click Save and proceed
Can I process cash/cheque payments on sQuid SchoolPay?

If you need to collect cash or cheque payments, then these can be processed on sQuid SchoolPay by following the steps below:

  • Click on the Action cog beside the offer that which is being paid
  • Select On-site purchase
  • In the Search for user bar, enter the name of the student and then click Search
  • Select whether the customer is paying by cash or by cheque
For cash payments:



  • If you would like to add the monetary denominations tick the Would you like to add denominations checkbox
  • Select the denominations
  • Click Buy
  • To add another on-site purchase, click New On-site Purchase or click Finish


For cheque payments:

  • If you would like to add the cheque reference, please tick the customer is paying by cheque checkbox
  • Enter the cheque reference
  • Click Buy
  • To add another on-site purchase click new On-site Purchase or click Finish
Will our students automatically pull through to sQuid SchoolPay?

If you have Exporter installed, then the student information which is held in your school's MIS will automatically pull through to sQuid SchoolPay.

If you do not currently have Exporter and would like this to be installed, please contact your sQuid Account Manager.