Please follow the steps below to change your email address:

• Select 'Settings' in the pink navigation bar
• Select 'Change email address'
• Confirm the requested characters from your password
• Enter your new email address

Please note that when you have changed your email address by following the steps above, you will receive a verification email to your new email address in order for you to confirm the change. Please ensure that you complete this step otherwise access to your account will be restricted. If your username is the same as your registered email address, then kindly note that once you have completed all of the above steps, your username will automatically change to be the same as your email address.

• Click 'Settings' in the pink navigation bar
• Click 'Personal Details'
• Select 'Change personal details'
• Make the desired changes and click the 'Save' button

This is a method to access funds on your account. Your sQuid issuer will be able to confirm your unique identifer, however, you may use:

• A finger or thumb print
• Photo recognition
• A fob

Please contact the school’s catering department who will be able to discuss the option of placing a daily spend limit / overdraft on your child’s sQuid account.

As we are not based at the school, please contact the school’s catering department directly who will be able to investigate your query and arrange any necessary refunds for you.

Most users are able to transfer a

Please contact your sQuid issuer (school or employer) to report your card or fob as lost. They will be able to order a replacement card for you.

If you have a sQuid card, you can block your card to prevent it being used:

• Log in to your sQuid account
• Click 'Users' in the main menu
• Go to the user who has lost their card and use the dropdown to select 'Lost card'

When you have received your replacement card:

• Log in to your sQuid account
• Click 'Users' in the pink navigation bar
• Select 'Replace'
• Enter your new sQuid registration number on the back of the card, together with the new CVV code
• Click 'Replace'
• A pop up message will be displayed asking "Are you sure? You want to replace your card?" Select "YES, REPLACE IT!"

If the option to block your card is not available to you, this indicates that your school uses a biometric system, such as a fob. In this instance, please contact the schools catering department who will be able to block the card or fob for you.

You cannot transfer a sQuid account from one school to another school as each 16 digit sQuid registration number is linked to a specific school, however, once you have received the new sQuid registration details from your child's new school, you can simply add these details to your existing account:

• Log in to your account
• Go to 'Users' in the pink navigation bar
• Click 'Add a user'
• Enter your child's new 16 digit sQuid registration number, 3 digit CVV code and assign a new display name

The balance on your child's old school account will not automatically transfer to the new school, so please contact sQuid so we may close the old account and transfer any remaining balance to your new sQuid account for you.

Yes, you can access the sQuid customer portal from any web browser, however, please note that we do not support Internet Explorer 10 and any earlier versions.

We suggest making either Google chrome or Firefox your preferred web browser when using sQuid.

For auditing purposes, we are required to record all communication, which is why we kindly ask that all queries are emailed to our customer service team.

As certain information is confidential, and may only be provided to the registered account holder, email correspondence allows us to verify who we are communicating with. Please be assured that all queries are dealt with promptly. However, please feel free to include a telephone number when you submit your query to us, and if the nature of the query cannot be easily handled via email, we will endeavour to contact you by phone, as requested.

If you have another child using sQuid at school, you can transfer the balance to their account using the Balance Transfer tool in the 'Top up' section of your account. Alternatively, if you would like the balance to returned to you, please follow the steps below:

• Log in to your sQuid account
• Go to the purse you would like to withdraw funds from and click on the 'Request a balance withdrawal for this purse' link
• You can either enter the amount to be withdrawn in the box provided and then click the 'Withdraw' button or to withdraw the entire balance, please click the 'Withdraw All' button
• A confirmation message will be displayed on screen advising that your request is in progress with the sQuid team.

Please note that if your child attends a school which falls under Nottinghamshire County Council (secondary schools only) or Nottingham City Council, you will need to contact the school’s catering department directly so they may arrange the refund for you.

If you have Auto top up currently enabled, or any stored payment cards on your account, please ensure that these are disabled or removed before you submit your refund request.

Yes you can, however please note that if this is the only SRN you have registered to the account, once the SRN has been removed, it will close your sQuid account.

If you have any remaining balance on the SRN, please be aware that they will not automatically be refunded or transferred. If you would like the balance to be transferred to another user or refunded back to you, please contact our Customer Service team via the Contact Us page, providing your 16 digit sQuid registration number with your request.

If you have Auto top up enabled, this will be deactivated once you remove the SRN from your account. If you add the SRN to a new sQuid account, you will need to reaftivate the Auto top up.

• Top up your catering purse with enough funds to cover all of the meals that you would like to order. If your child is entitled to any free school meals, you do not need to top up
• Click on the user that you would like to place an order for, and then click Meal Order in the pink navigation bar
• Simply click on a specific day in the future to access the meal options for that day
• If your child is entitled to any free school meals, the price of a meal will still be shown but you will not be charged
• Once you have made your selection, a green tick will appear next to your choice
• Click Save to confirm
• The Order placed confirmation message will appear on screen, and the selected date on the calendar will change from white to pink
• Simply repeat steps 3 and 4 for each day that you would like to order a meal for

The meal order calendar will show you the available dates you can pre-order a meal for.

Your child's school will be able to confirm the latest day and time by which you need to pre-order your child's meals.

Yes, you can change your meal choice if it is prior to the cut off time, however, if the cut off time has lapsed, you will need to contact your child's school to request any changes.

Yes, you can view any meals order which have been placed by clicking on 'View orders'.

Yes, however, you must have a registered sQuid account to use the App.

Yes you can. Once you have downloaded the App, please follow these steps:

• Complete your personal details. An asterisk (*) denotes a mandatory field
• Choose a password
• Select a security question and enter the answer
• Click ‘Register’
• Choose a display name
• Enter your 16 digit sQuid registration number and 3 digit security code.

• Select the Menu bar on the top left of the screen
• Click on ‘Settings’
• Edit the desired details

• Select the Menu bar on the top left of the screen
• Select ‘Change email address’
• Enter the requested characters from your password
• Confirm your current email address
• Enter the new email address

• Select the Menu bar on the top left of the screen
• Click on ‘Change security question’
• Enter the requested characters from your password
• Select a new security question from the dropdown list and enter the answer

• Select the Menu bar on the top left of the screen
• Click ‘Change password’
• Enter the requested characters from your current password
• Enter your new password

You can top up using a UK or Irish credit or debit card, simply:

• Log in to your account
• Click on the account you wish to top up
• Choose the amount you wish to add to the balance and click ‘Add to Basket’
• Click ‘View Basket’ at the top of the screen
• Click ‘Checkout’
• Select to use a previously stored payment card or enter the details for a new payment card
• Click ‘Make Payment’
• If you wish to store these payment card details, click the check box at the end

To store a payment card you will firstly need to top up your account. After entering your payment card details on the Checkout payment details page, simply select the 'Store for future use' box .

Yes you can, if your payment card details have been stored.

• Click on the account you wish to enable Auto top up on
• Click ‘Show more’
• Click ‘Manage Auto top up’
• Click the check box ‘Auto Top Up Enabled’
• Select the prerequisites to trigger Auto top up

• Select the menu bar at the top left of the screen
• Click ‘Friends & family’
• Add the Purse Number or Purse Reference for the account you wish to top up and select the amount
• Click ‘Add to Basket’
• Click ‘View Basket’
• Click ‘Checkout’
• Enter your payment card details or use a stored payment card to make payment
• Click ‘Make Payment’

Yes you can. Simply click on the ‘Add User’ button, then create a Display name for each child, enter their sQuid registration number and security code, and then click ‘Add User’

Click on the Display name for the account transactions you wish to view, and click ‘View Transactions’.