Customer Contact Us
Please use the form below to contact sQuid customer services. For security purposes, please ensure that you contact us from the email address used to register your sQuid account.
Covid-19 Important UpdateOur customer service team is email based and are open from 9am to 3:30pm on weekdays. Please note that we are currently experiencing a higher volume of queries than usual due to the Covid-19 situation and it will take us slightly longer to respond. Please be assured that we will reply to your query as soon as possible.
RefundsIf you are requesting a refund, please be aware that due to the administration burden on us at this difficult time, we must apply a £2.50 administration fee on all refunds. This is at a reduced rate, as we normally apply a £5.00 administration fee on refunds. Please also be aware that refunds may take up to 4 weeks to process, as we cope with demand.