Customer Contact Us

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Please use the form below to contact sQuid customer services. For security purposes, please ensure that you contact us from the email address used to register your sQuid account.

Covid-19 Important Update

Our customer service team is email based and are open from 9am to 3:30pm on weekdays. Please note that we are currently experiencing a higher volume of queries than usual due to the Covid-19 situation and it will take us slightly longer to respond. Please be assured that we will reply to your query as soon as possible.

Refunds

If you are requesting a refund, please be aware that due to the administration burden on us at this difficult time, we must apply a £2.50 administration fee on all refunds. This is at a reduced rate, as we normally apply a £5.00 administration fee on refunds. Please also be aware that refunds may take up to 4 weeks to process, as we cope with demand.